Privacy Policy

• Account: your name, email and password (stored hashed).
• Requests: the items you ask for, links, notes and any reference photo you upload.
• Shipping: your shipping address and phone number, so we can quote and deliver.
• Transactions: order and payment records (see Payments below).
• Technical: basic log/cookie data needed to run the site and keep you signed in.

Card payments are processed by Stripe. KAIVA never receives or stores your full card number; we keep only a payment reference and the amount.

To search for and purchase your items in Japan, quote prices, take payment, ship to you, provide support, send service emails (confirmations, quotes, receipts, shipping updates), prevent fraud and abuse, and meet legal and accounting obligations.

We share only what is necessary, with:

• Stripe — payment processing.
• Shipping carriers and Japanese sellers/shops — to purchase and deliver your order (e.g. your delivery address).
• Cloudflare — hosting, database and image storage.
• Resend — sending our emails.

We do not sell your personal information. Product search uses Yahoo! Shopping data and does not send them your personal details.

KAIVA operates from Japan and uses global infrastructure (Cloudflare, Stripe). Your data may be processed in countries other than yours. We take reasonable steps to protect it in transit and at rest.

We keep account and order records for as long as needed to operate the service and satisfy legal, tax and accounting requirements, then delete or anonymise them.

You may request access to, correction of, or deletion of your personal data, and you may object to certain processing. If you are in the EU/UK, you have rights under the GDPR/UK GDPR. To exercise any right, contact us at aisumobiji@gmail.com or via the contact form. Note we may need to retain records required by law even after a deletion request.

Questions about privacy: aisumobiji@gmail.com. We may update this policy; material changes take effect when posted here.